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Broadband ADSL Service MigrationsPlease contact the Proweb Broadband Department on 0115 9118 488 for more information on Migrations As well as now being free of set up charge, Migrations are about to become quicker and easier. From the 2nd August losing ISPs will need to generate a MAC key, (Migration Authorisation Code) which will be given to the gaining ISP to facilitate the Migration.The lead time of a Migration will now drop from 4 Weeks to 1 Week, and getting the MAC code itself means the migration is already approved, so we dont have to wait for approval emails bouncing back and forth. When ordering online from the 2nd August you will be asked for the MAC key, or if you are using an order form please mark the MAC key on the front. Please note when migrating you MUST order the identical product that you currently have. FAQS 1. Can I change to Proweb broadband? Yes, providing your current ISP supports the outbound transfer of broadband services. 2. Who can benefit from changing to Proweb? You can benefit! Because it's easy to move, you can shop around for the best service. So there's nothing to stop you taking advantage of our feature packed, great value Broadband services. 3. Do I need to contact my current provider? Yes, you need to contact your provider to get some information. You need your MAC Key (explained in question 4). You should be able to get this information if you call your provider's support number or contact them via email. 4. What is a MAC Key? A MAC Key is a unique code generated by your service provider. It always begins with the letters BBIP followed by six or eight digits then a slash and five more alphanumeric characters, for example "BBIP87654321/AB12C". By generating this code for you your service provider is agreeing to your move to Proweb. |
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