| 12th April 2008 | Pop Email Changes | Support |
| On Saturday 19th April, we will be introducing a filter system for "catch all" email accounts to reduce the amount of spam currently being processed by our email servers . This allows the addition of acceptable email addresses without the need to create individual mailboxes whilst rejecting email to unauthorised addresses. Additionally, email sent through pop.proweb.net using authentication will only allow mail from the authenticated email address.
Please contact support if you require assistance in implementing this new functionality or changing your settings.
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| 28th February 2008 | Local Mail Delivery Problems | Rk Griffiths |
| We are aware that clients are having difficulty sending and receiving mail to and from local email accounts.
We are currently working on resolving this issue and normal service will resume as soon as possible.
We apologies for any inconvenience caused |
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| 14th January 2008 | Pop3 Server Outage | R E Drage |
| We are currently experiencing problems with our pop3 service which will prevent the collection of email until further notice. We expect this fault to be resolved by 4am and apologise for any inconvenience caused.
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| 21st November 2007 | Anti-Spam Outage | Rk Griffiths |
| Over night the Spam server failed, This was recitifed during the early hours of this morning.
You may notice increased levels of unwanted email.
We apologise for any inconvenience caused.
As a result of this failure, we have commissioned additional hardware which will help to prevent future anti-spam service losses. |
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| 28th August 2007 | Web Server Failure | R E Drage |
| At 11.55pm on Monday 27th August, one of our web servers suffered catastrophic multiple disk failures causing the loss of all data. We are in the process of restoring the latest backup snapshot to a replacement server which we expect to take approximately 4 hours. We apologise for any inconvenience this may cause. |
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| 14th August 2007 | NTWEB Server Maintenance | Rk Griffiths |
| The planned maintenance of the NTWEB server will continue this morning, FTP Access has been closed down so that we can keep data as current as possible.
We expect this to take upwards of 4 hours in total.
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| 13th August 2007 | NT Server Planned Maintenance | Rk Griffiths |
| The maintenance planned for today on the NTWEB server has been put on hold. We plan to continue with the maintenance as the 14th of August.
If you have any queries regarding what we will be doing during this maintence period please do not hesitate in contacting us on 0115 9202010 or send an email to support@proweb.net.
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| 08th August 2007 | 0844 Dialup | Rk Griffiths |
| We are aware that the 0844 0570709 Dialup currently replies as engaged, a fault has been registered with the wholesale suppliers. We currently do not have an ETA on a fix. Please contact support@proweb.net if you urgently require a dialup facility.
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| 24th April 2007 | Fibre Outage / Bandwidth Outage | Rk Griffiths |
| Today we have experienced a complete outage of the fibre network supplied to us. The outage lasted just over 4 hours starting from 11:10am and was caused by a faulty card at the supply end of the service. We are currently monitoring services to ensure they all return to normal.
Our apologies for any inconvenience caused.
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| 11th April 2007 | MSN, Hotmail Delivery | Rk Griffiths |
| It has come to our attention that users are having problems delivering email to hotmail, MSN accounts. This appears to be caused by Microsoft's new filtering system and is having an impact across the internet. The bounce you receive will look like this:
----- The following addresses had permanent fatal errors --- <*********@hotmail.com>
(reason: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be relate...se note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.)
If you are receiving this bounce you will need to contact Hotmail/MSN directly via there support mail address, support@hotmail.com.
Additionally if you deliver direct from the Proweb Webmail your email should be delivered. |
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| 01st February 2007 | 0845 Dialup resolution | Rk Griffiths |
| The long standing 0845 dialup number for Proweb's dialup users has now ceased, we have been issued a new dialup number which is 0844 057 0709. On this occasion usernames and passwords will not remain the same. If you are experiencing problems dialing into this service please give the office a call on 0115 9202010 so that we can issue you new details. |
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| 25th January 2007 | 0845 Dialup Fault | Rk Griffiths |
| The 0845 Dialup currently has fault where by usernames and passwords are being rejected when trying to login. We are currently looking into this problem.
During this period please use the following number for your dialup account.
Dialup Number:0844 53551888
Usernames and passwords will remain the same.
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| 24th January 2007 | Email server maintenance | Rk Griffiths |
| At 2:30am pop3 mail services resumed.
Our apologies for any inconvenience caused. |
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| 24th January 2007 | Email server maintenance | R Drage |
| At 00:30 on the 24th January 2007, all email services residing on pop.proweb.net will be suspended to allow for urgent system maintenance.
Normal service is expected to resume at approximately 02:30am.
We apologise for any inconvenience this may caused and thank you for your patients.
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| 29th December 2006 | POP3 Server Maintenance | Rk Griffiths |
| Normal service has resumed on the pop3 Email server.
We have setup a new URL for the administration section of your pop3 accounts: http://popadmin.proweb.net.
The http://pop.proweb.net/admin will continue to resolve for a period of time to allow uses to switch to the new address.
You will also be able to use http://webmail.proweb.net to access the webmail service from any pc with internet access.
a Happy New Year to one and all
Proweb Support |
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| 29th December 2006 | POP3 Server Maintenance | Rk Griffiths |
| Due to the extremely low usage of the pop3 server we have taken the opportunity to perform some maintenance and further upgrades to enhance performance. Full service will resume in 2 hours. |
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| 20th December 2006 | Mail server currently down | Rk Griffiths |
| Due to unforeseen circumstances we have halted the pop3 mail server to diagnose problems reported by numereous clients.
Please bare with us normal service should resume within the next 30 minutes.
Sorry for any inconvenience caused. |
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| 17th December 2006 | Anti-Spam | R Drage |
| The Anti-Spam services failed yesterday and as a result, you may receive an unusally high quantity of spam during that period. This fault has been rectified and we apologise for any inconvenience caused. |
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| 16th November 2006 | WWW Server 2 | Rk Griffiths |
| WWW server 2 (81.109.162.17) is now active and operational again. If you find that your password is rejected on FTP please contact support@proweb.net.
Apologies for any inconvenience caused. |
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| 14th November 2006 | WWW Server 2 | Rk Griffiths |
| WWW server 2 (81.109.162.17) is currently down due to a major hardware issue. A new server has been brought inline and is currently having data replaced, ETA on the server coming back online is currently within the next 3 hours. |
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| 24th October 2006 | Email server resolved | Rk Griffiths |
| The problem/s with the Mail server are now resolved. Please accept our apologies for any inconvenience caused.
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| 24th October 2006 | Mail Server login | Rk Griffiths |
| The Email server is currently experiencing problems with user logins, We are looking into the fault and will remedy as soon as possible. |
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| 02nd August 2006 | DNS Issues | Rk Griffiths |
| It has been brought to our attention that a few Nottingham based NTL users cannot resolve the http://pop.proweb.net server, this appears to be caused by one of their dns caches. If you find that you are one of these users please contact NTL so that they can diagnose the issue further. |
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| 28th June 2006 | Spam Server fault resolved | Rk Griffiths |
| The Anti-Spam server fault has now been fixed and the server is now happily scanning mail for spam.
sorry for any inconvenience caused. |
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| 26th June 2006 | Dial up users SMTP service | Rk Griffiths |
| We are having to change the way 0845 dialup users send their outgoing mail due to a massive influx of spam coming in through the 0845, Users must now use SMTP authentification through pop.proweb.net.
Full details of how your account should be set is available via the read more link. |
| [Read More] |
| 13th June 2006 | **NEW** Remote Backup Service | Andy Taylor |
| Proweb (UK) Ltd are pleased to announce the launch of their new Remote Backup Service. The service is available as of today, contact your account manager for further details |
| [Read More] |
| 07th March 2006 | New ADSL Speeds Available Soon! | Andy Taylor |
| In line with BT upgrading multiple telephone exchanges, Proweb will soon be offering faster ADSL services over your existing BT telephone lines. For more information, contact your Account Manager on 01159 20 20 10.... |
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| 16th February 2006 | Livestats Upgrade | Rk Griffiths |
| An upgrade is being applied to the livestats server tonight after 5pm, for the duration of this upgrade the livestats package will be unavailable. Your stats will not be lost and any data incoming whilst the update is performed is being saved and then imported after the upgrade has completed. |
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| 11th January 2006 | Anti-Virus Dual-Mail Scanning! | Andy Taylor |
| Proweb (UK) Ltd are pleased to announce the launch of its Dual-Email scanning to protect our users from email-bourne viruses. Existing customers have been upgraded to the new service. All new clients will be placed onto the same system at the usual price of £25 + VAT.
Call Sales now on 01159 64 99 01 to place your order! |
| [Read More] |
| 22nd December 2005 | POP3 Email Service Returns | Rk Griffiths |
| The POP3 mail service is now back up and running for users that connect directly to the server.
Webmail will be available again shortly.
Sorry for any inconvenience caused. |
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| 15th December 2005 | Merry Xmas to everyone!! | All @ Proweb |
| A merry xmas to all our customers and friends. Just for fun, why not download the Proweb (UK) Ltd xmas video?
No snowmen were harmed during the making of this film! |
| [Read More] |
| 14th December 2005 | Post SMTP down for diagnosis | Rk Griffiths |
| The post SMTP server is currently down for diagnosis, after a couple of users have complained about slowness. This could take upto an hour to complete. |
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| 06th September 2005 | POP3 Mail Server Outage | Rk Griffiths |
| The POP3 mail server is now operational, it will be monitored overnight.
We apologise for any inconvenience caused and appreciate your understanding. |
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| 25th August 2005 | Server Maintenance | Rk Griffiths |
| The Prima WEB server which still hosts a few of the accounts that were switched to ourselves via Prima internet is set for maintenance as of tonight and FTP will be disabled whilst this occurs. The FTP will be re-enabled once all maintenance is complete. |
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| 26th July 2005 | POP3 Mail Server Maintenance | Rk Griffiths |
| The pop3 mailserver will be taken down at 17:30 GMT today for upgrade and maintenance, The server itself will be down for approx. 30 minutes. If you have any queries regarding this matter please contact support@proweb.net |
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| 15th July 2005 | Service Restrictions | Rk Griffiths |
| As a result of equipment failure on Friday night, a number of websites have been moved to a new server. Because of incompatible software, certain shared scripts do not currently function. We are working to update these scripts as quickly as possible and apologise for any inconvenience caused. |
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| 22nd June 2005 | SORBS DUL Blacklisting | Rk Griffiths |
| It has come to our attention that email is being rejected for a number of clients due to our mail server ip's being incorrectly blacklisted. Now this appears to have been an error on submission at NTL offices, we are in contact with both parties and have been assured the listings have been dropped out of the database.
This will only affect clients that use these lists, the listings will drop of within the next 24/48 hours. |
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| 16th June 2005 | Nominet Pro-Forma Invoices | Rk Griffiths |
| It has been brought to my attention that a few clients are seeing that the domain whois on their .co.uk domains is showing that the domain has not been renewed and a Pro-Forma Invoice has been sent to them stating such, please do not panic and be assured that the domains have been renewed and will update to show the correct information within the next 24hrs. |
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| 18th April 2005 | NTL Total Failure | Support |
| Running on from yesterday's posting we are still experiencing severe Bandwidth outages which are having an adverse effect on all services including telephone systems. We apologise for the inconvenience and endeavour to get normal service resumed as soon as possible. Please email support@proweb.net with any queries. |
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| 17th April 2005 | NTL Fibre Failure | Support |
| We are currently experiencing severe Bandwidth outages which are having an adverse effect on all services including telephone systems. We apologise for the inconvenience and endeavour to get normal service resumed as soon as possible. Please email support@proweb.net with any queries. |
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| 12th April 2005 | NTL Outage and slow network | Support |
| We are currently experiencing severe Bandwidth outages which are having an adverse effect on all services especially email systems. We apologise for the inconvenience and endeavour to get normal service resumed as soon as possible. Any queries regarding this situation can be forwarded to support@proweb.net or a call to the support line on 0115 9110501. |
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| 06th April 2005 | World Pay Downtime | Griff |
| Advance Warning - System Downtime: 06:30 BST, 08/04/2005
Dear Customer,
In order for us to complete the essential system work that was started last Saturday, we will be suspending our services for a short period commencing Friday 8th April, at 06:30 British Standard Time (BST).
The outage is expected to last for 30 minutes. During this time, we will be unable to accept or process transactions and our Customer Management System (http://support.worldpay.com/admin/) will be unavailable.
Please note that if your systems run automated processes during the time that our services are unavailable, then these processes may be affected.
We appreciate the disruption this will cause, however the downtime is essential for the continued stability of our systems. Please accept my apologies for any inconvenience.
Thank you,
Ann Clarke
Customer Operations Director
WorldPay Limited
For further help and advice, please contact our Customer Services Teams:
Europe, Middle East and Africa - WorldPay Ltd customerservices@uk.worldpay.com Tel. +44 (0)870 366 1233 |
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| 24th November 2004 | News statistics server installed | latest |
| Proweb (UK) Ltd have installed a new website statistics server to cope with the recent demand for this service. All existing customers statistics have been moved to this new server. |
| [Read More] |
| 24th November 2004 | SPF at Proweb | Support |
| To further fight the propagation of spam messages, Proweb now uses SPF (Sender Policy Framework) on all email servers.
What is SPF? SPF is an extension to Internet email. It prevents unauthorized people from forging your email address. |
| [Read More] |
| 18th October 2004 | ADSL Outage | Support |
| On Friday 15th October at approximately 4pm an outage on the ADSL broadband network occurred. Engineers resolved the problem by approximately 17.40pm. This fault re-occurred on Monday morning and has again been resolved. An official statement will be posted here shortly and we apologise for any inconvenience caused. |
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| 24th June 2004 | Misleading renewal notices | John Stevenson |
| It has recently come to our attention that customers have been receiving some potentially misleading renewal notices for their domain names from Domain Registrations of America (DROA) and Domain Registry Services. These recent notices are sent via the U.S. Mail and Royal Mail and are confusing and deceptive to the unsuspecting domain holder. |
| [Read More] |
